Oct
31
It is always the concern of time-based service providers to give the best quality service within the period of time paid for by the customer. However, this is only possible if the service provider is able to gauge the provision of services within that period of time. Sometimes, the case is that service providers are not able to give the advertised quality of service due to time constraints. Also, there are times that in order to give the customer the advertised quality of service, there is a need to extend the time for the service without the customer being made to pay for the excess. Thus, customer timekeeping has become a practice in order to prevent this disadvantage for the provider.
The usual practice of timekeeping usually involves the manual logging in and out of a customer in order to keep track of the time that lapses during the service. This is usually in the form of handwritten or manually input records. The disadvantage of this method does not need any more emphasis. There are times when the provider is constrained to round off the time period in order to provide an easier method of computing the service cost. This is particularly true for public Internet cafes, pay parking areas, and massage clinics that charge for services by the hour. The disadvantage is that there are usually a few minutes that are not charged to the customer. Of course, the management would prefer, based on good customer practices as well as for the preservation of customer satisfaction, that the customer be given more services for a lower fee.
This problem is addressed by the advent of software-based timekeeping records. There are various software brands available on the market for a certain price. There are also those that are independently written and programmed for a certain business service establishment. And yet, there are those that are based on common software applications, such as Microsoft Excel. In programming into the software the applicable rates corresponding to the service and the time span for the provision of the service, the user can be sure that the computed service cost after the time period will be accurate to the very last second. This ensures that the customer gets the service that is equivalent to the amount paid. It also ensures that the service provider is not disadvantaged by the loss of service time due to the rounding off of time records. More importantly, timekeeping software can be programmed to divide each service session by phases in order to assist the provider in the provision of the service. This way, the provider can more effectively and efficiently provide the service without having to rush when the time period nears its expiry.
The use of software-based customer timekeeping records will surely benefit both the customers and the service providers because with this method, the customers get the full service value of the amount they paid. And in turn, the service provider gets paid for the exact service given, no more, no less.
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Article Source: Software Programs for Customer Timekeeping